Feedback Results
To our dear valued patients
Thank you very much for taking the time to participate in our recent patient feedback survey.
The team here at Hallett Cove Corner Surgery prides ourselves on delivering the best possible outcomes for our patients’ and that includes your experience. So we welcome and proactively seek your feedback.
From our latest round of surveys conducted in 2026 the vast majority of our results were excellent. Despite our great feedback, we acknowledge what our patients say and agree there is still room for improvement. Here are our current focus areas. We welcome your ongoing feedback and support as we continuously improve in these areas.
1
Sometimes our waiting times blow out too much
What we are doing:
Let patients know on arrival if the doctor is running late. Point out that there is coffee shop just a couple of doors down. At busy times, offer for you, the patient to call us before heading to the practice.
You, as the patient could let us know if you are arriving with more than one problem so we can offer a longer consultation.
Our shared goal:
A smoother experience for all patients and members of the practice team.
2
Training in LGBTIQ+ healthcare
What we are doing:
We have commenced training for all our staff and clinicians on how to navigate LGBTIQ+ in an inclusive and sensitive manner.
Our shared goal:
A better understanding of informed consent model of treatment.
3
More information about Aged Care pathways and resources.
What we are doing:
We are currently undertaking a clinical quality improvement activity which address issues with frailty in the elderly population.
Our shared goal:
Our elderly patients feel confident in our clinical staff to address concerns.
