Information and Policies
Appointments
Our practice works on an appointment-based system, however, will make every effort to accommodate walk- in patients. Most appointments will be allocated 10 to 15 minutes, however please let our staff know if you require extra time, such as more than one problem, surgical procedures or counselling.
Telephone Enquiries
Patients are encouraged to see the doctor as usually no consultations will be given over the phone. Telehealth consultations are currently available to eligible patients.
Home Visits
We provide limited Home Visits to patients that are unable to attend the surgery. These are by prior arrangement as they are usually out of normal practice hours and at the discretion of the GP.
After Hours Care
The Locum Service covers urgent medical attention after hours. You can call directly on 132 475. Details of any house calls will be sent to the practice to be part of your clinical record.
Reminder System
This practice uses a reminder system to monitor patient attendance for abnormal lipids, pap smears, and chronic illnesses, such as diabetes. Patients requiring follow up for these conditions will automatically be placed on the system. Please notify your doctor if you do not wish to receive reminders.
Disabled Access
Wheelchair access is available through the front entrance.
Billing and Procedures
Hallett Cove Corner Surgery is a mixed billing clinic. Full payment is required on the day of the consultation, cash or EFTPOS services are available.
Our Tyro machine enables the Medicare rebate to be refunded immediately.
A full list of our fees is available at reception.
*Note: We don’t bulk bill at all on Saturday mornings & Thursday evenings. This include kids, pensioners, concession card holders.
Referrals to Specialists and Repeat Prescriptions
There is a legal requirement to consult the doctor before a referral to a specialist is made. Backdated referrals are invalid.
Patients are advised to see their doctor before any repeat prescriptions are written.
Translation Service
A translation service is available through TIS. Phone 131 450 or go to www.immi.gov.au/tis
Managing Patient Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and ensure that this information is only available to authorised members of staff. A copy of the privacy policy can be viewed at any time of request.
Patient Feedback
From time to time, we will be seeking your feedback in form of a Patient Survey as part of meeting our accreditation standards. We would encourage you to give us suggestions as to how we may improve our health services to you.
Here is what our patients are saying.
Any complaints will be taken seriously and please feel free to contact the Practice Manager. If you feel like the issue has not been resolved to your satisfaction, you may contact the Health and Community Services Complaints Commissioner on 8226 8666.
We strive to offer a professional and friendly service. Please feel free to approach staff members at our practice if there is an issue concerning you.